In general, to make a return you will need to ensure that the following conditions are met:
- The product must not be used, whether you wish to exchange it or simply return it.
- A return must be made no later than 15 days after you received or acquired the product. Returning items bought online :
To return any product bought via our website, you will need to send an email to the following address firstname.lastname@example.org
quoting the order number and the email address you used to make the order.
In addition to the conditions mentioned above, the order must be returned in the same condition in which it was received. If you do not have the original packaging, you will need to substitute it with packaging of a similar size and capacity.
If all of these conditions are met, Avarcashop will refund you the cost of the purchase, minus the initial shipping costs and the cost of the return. If payment was made upon delivery, the additional charge applied to this payment method will also not be reimbursed. If there is a manufacturing fault or problem with the quality of the product caused by Avarcashop, you will be reimbursed for the initial shipping cost and the cost of the return.
The return will be processed within 10 working days (Monday to Friday) of the return being received. Once it has been processed, the corresponding amount will be reimbursed to you via the same method in which you made the original payment.
The cost of shipping will always be charged to the customer. Avarcashop shall not accept “freight collect” conditions under any circumstances. Returning orders paid for by payment on delivery:
It is essential that you provide us with your IBAN, SWIFT or BIC details in order for the payment to be carried out. Spain (Mainland and Balearic Islands)
We will send a courier to you to collect the order that you wish to return. The shipping cost for returns is €5, which will be deducted from the total amount refunded. Rest of the world
You must send your order back to the following address:
C/ Llebeig, 1
07720 Es Castell - Menorca
Balearic Islands – Spain
Post Box no. 2
Tel.: (0034) 971 369 309
Once we have received your returned order, we will then refund the amount for the product.